Overview
Customers already message businesses on WhatsApp — the challenge is running that channel like an operation, not a personal phone. Our WhatsApp business and automation tools help you send notifications, handle conversations, confirm orders, and connect WhatsApp to the systems your team already uses.
Automate repetitive updates, route support conversations, and trigger messages from logistics, retail, finance, or custom workflows. Where it fits, AI-assisted conversations help teams answer common questions faster while keeping humans in control of exceptions.
Positioned as business communication and automation software — not just another messaging inbox — for organizations across Africa that want to improve customer communication and reduce manual follow-up.
Key features
WhatsApp notifications
Send operational updates and alerts on the channel your customers already check throughout the day.
Automated customer communication
Reduce repetitive follow-up by automating confirmations, reminders, and status messages from your workflows.
Order confirmations and support
Confirm orders and handle customer support conversations with clearer ownership than shared personal phones.
WhatsApp ordering and workflow automation
Support ordering and business workflows that start on WhatsApp and continue in your operational systems.
API, CRM, and system integration
Connect WhatsApp to CRM and business systems so conversations sit next to orders, tickets, or member records.
AI-powered conversations where appropriate
Use AI assistance for common questions and hand off to people when the conversation needs judgment.
Who it's for
- Ecommerce and logistics teams sending order and delivery updates on WhatsApp
- Support and sales teams that have outgrown personal WhatsApp numbers
- Businesses that want WhatsApp connected to CRM, courier, or custom systems
- Organizations looking for WhatsApp business automation Kenya customers already prefer
Modular pricing in KES
Starter plans from KES 5,000/month, scoped to your team, integrations, and support level. Standard onboarding takes 48 hours.
See how pricing worksFrequently asked questions
Is this just a WhatsApp inbox?
No. It is positioned as business communication and automation — notifications, workflows, and integrations with the systems you already run, not only chat history.
Can it send order confirmations automatically?
Yes. Order confirmations and other operational notifications can be triggered from your workflows and connected systems.
Does it integrate with CRM or other LogixSaaS modules?
Yes. API and CRM/system integrations are part of how we scope deployments so WhatsApp sits beside orders, tickets, or customer records.
Do you use AI for conversations?
Where appropriate, AI-assisted conversations can handle common questions and escalate to humans when needed. We scope that based on your use case.
Need something custom?
See it live
Book a free 30-minute demo tailored to your operation, or request a quote and we'll reply with scope, timeline, and investment.