Privacy Policy

LogixSaaS is operated by Logixsaas consultancy Limited, a software company registered in Kenya with headquarters in Nairobi. We provide SaaS products, custom software development, and AI solutions to businesses across East Africa.

This policy explains how we collect, use, and protect personal data when you use www.logixsaas.com, our SaaS products, or engage our services. We process personal data in line with the Kenya Data Protection Act, 2019.

Contact details you submit through our forms, chat widget, quote requests, or demo bookings — such as your name, email address, phone number, and company name.

Usage data collected automatically when you browse our website, including pages visited, device and browser information, and approximate location, gathered via analytics tools such as Google Analytics and Microsoft Clarity.

Business data you store in our SaaS products as a customer, such as orders, deliveries, inventory records, or member accounts. This data belongs to you; we process it only to provide the service.

To respond to enquiries, prepare quotes, and schedule demos you request.

To provide, maintain, and improve our SaaS products and services, including support and onboarding.

To send service updates and, where you have opted in, marketing communications such as our newsletter. You can unsubscribe at any time.

To understand how our website is used so we can improve content and performance.

We do not sell your personal data. We share data only with service providers needed to run our business — such as cloud hosting (Google Cloud), analytics, payment processors (including M-Pesa via Safaricom), and communication providers (such as Africa's Talking) — under appropriate safeguards.

We may disclose information where required by law or to protect our legal rights.

We apply industry-standard security controls including encryption in transit, role-based access, and audit logging. Customer data in our SaaS products is retained for the duration of your subscription and deleted or returned on request after termination, subject to legal retention requirements.

Under the Kenya Data Protection Act, you have the right to access, correct, or delete your personal data, object to processing, and withdraw consent. To exercise these rights, contact us through the contact form on our website and we will respond within a reasonable time.

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.