Overview
If your support team runs on personal phones and a shared inbox, you cannot answer basic questions: how many calls came in today, who handled them, and which customer issues are still open. Our call center system gives support teams and BPOs full visibility — every call logged, every ticket tracked, every agent measurable.
Agents take and make calls from the browser via WebRTC or your existing PBX and Safaricom SIP lines. Every call is logged against a customer record, tickets are created and escalated with SLAs, and supervisors watch live dashboards showing queue status, handle times, and agent performance.
The system integrates with your CRM and our other modules — so a courier client's support team sees delivery history on the same screen as the call, and a SACCO's agents see member accounts. It is call center software built for East African telco realities, supported by a Nairobi team.
Key features
WebRTC and PBX calling
Agents call from the browser — no desk phones required — with support for your existing PBX and Safaricom SIP trunks.
Call logging and recording
Every inbound and outbound call is logged against a customer record, with recordings for quality and dispute resolution.
Agent performance dashboards
Live queue status, handle times, first-call resolution, and per-agent scorecards for supervisors and management.
Ticketing and escalation
Issues become tickets with owners, SLAs, and escalation rules — nothing gets lost in a shared inbox.
CRM and module integration
Screen-pop customer history from your CRM, courier, inventory, or SACCO system the moment a call connects.
Campaign and outbound tools
Outbound call lists, dispositions, and callbacks for sales campaigns, collections, and customer follow-up.
Who it's for
- Customer support teams that have outgrown personal phones and shared inboxes
- BPOs and outsourced contact centers that need per-agent, per-client reporting
- Collections and telesales teams running outbound campaigns with dispositions
- Businesses already on our courier, inventory, or SACCO modules that want support on the same platform
Modular pricing in KES
Starter plans from KES 5,000/month, scoped to your team, integrations, and support level. Standard onboarding takes 48 hours.
See how pricing worksFrequently asked questions
Do we need special hardware or desk phones?
No. Agents call through the browser with a headset via WebRTC. If you already have a PBX or SIP trunk, we integrate with it.
Can it work with our Safaricom lines?
Yes. We integrate with Safaricom SIP trunks and local telco lines, so customers call the numbers they already know.
Does it include ticketing or just calls?
Both. Calls, tickets, and escalations live in one system, so an issue raised on a call is tracked to resolution with SLAs and ownership.
Can supervisors monitor agents in real time?
Yes. Live dashboards show queues, active calls, and agent status, with historical scorecards for coaching and performance reviews.
What does call center software cost?
Pricing is per agent seat and quoted in KES, with the final number depending on telephony setup and integrations. Request a quote for a clear proposal.
Need something custom?
See it live
Book a free 30-minute demo tailored to your operation, or request a quote and we'll reply with scope, timeline, and investment.