Overview
Most fulfillment problems are handover problems. The order sits in one system, stock in another, dispatch in a WhatsApp group, and payment in an M-Pesa statement — and every handover between them is a chance for something to fall through. Our order fulfillment software closes those gaps by running the whole flow in one platform.
Orders arrive from your online store, marketplace, or sales team and are checked against live stock. Pick lists go to the warehouse, packed orders flow straight to courier dispatch, and customers get SMS tracking updates until the parcel is signed for. Cash-on-delivery collections reconcile against M-Pesa automatically, so finance sees clean numbers every evening.
As logistics management software for growing e-commerce and distribution businesses in Kenya and East Africa, it combines our inventory and courier modules into one operation: one product catalog, one stock position, one dispatch board, and one set of reports. Start with fulfillment and add modules as you grow.
Key features
Unified order intake
Capture orders from your website, marketplaces, social commerce, and phone sales into a single queue with stock checked in real time.
Warehouse picking and packing
Pick lists, packing confirmation, and waybill printing — so the warehouse ships the right item to the right customer, every time.
Integrated courier dispatch
Packed orders flow straight to the dispatch board with zone-based rider assignment and live GPS tracking.
M-Pesa COD and prepayment
STK Push for prepaid orders, COD tracking for the rest, and automatic reconciliation against collections.
Returns and failed-delivery handling
Failed deliveries get a reason, a retry workflow, and stock that goes back on the shelf — not into a black hole.
End-to-end fulfillment analytics
Order-to-delivery time, fulfillment cost per order, failure reasons, and COD ageing — the numbers that run a logistics operation.
Who it's for
- E-commerce businesses fulfilling their own orders and drowning in manual handovers
- 3PL and fulfillment centers serving online sellers across Kenya and East Africa
- Distributors taking orders by phone and WhatsApp that need one order-to-delivery flow
- Operations leaders looking for logistics management software with local payment support
Modular pricing in KES
Starter plans from KES 5,000/month, scoped to your team, integrations, and support level. Standard onboarding takes 48 hours.
See how pricing worksFrequently asked questions
Does it integrate with our online store?
Yes. We connect to common e-commerce platforms and marketplaces via API, and orders taken by phone or WhatsApp can be entered directly into the same queue.
Can we use only the fulfillment part without couriers?
Yes. The platform is modular — you can run order intake and warehouse fulfillment with your existing courier partners, then add our dispatch module later.
How does COD reconciliation work?
Every cash-on-delivery order is tracked from dispatch through collection, and collections are matched against M-Pesa records and rider remittances automatically.
Is this suitable for a third-party logistics (3PL) business?
Yes. Merchant portals let each client book orders and see their own stock and deliveries, while you run one consolidated operation behind the scenes.
What does it cost?
Pricing is modular and quoted in KES based on order volume, warehouses, and integrations. Request a quote and we will send a clear proposal within two business hours.
Need something custom?
See it live
Book a free 30-minute demo tailored to your operation, or request a quote and we'll reply with scope, timeline, and investment.