Overview
If your courier or delivery business runs on WhatsApp groups and spreadsheets, you already know the pain: riders idle while orders queue, failed deliveries with no paper trail, and cash-on-delivery money that never quite reconciles at the end of the day. Our courier management system replaces all of that with one dispatch dashboard built for Kenyan roads and Kenyan payments.
Orders come in, the system assigns them to riders automatically or with one click, and you watch every delivery move on a live map. Customers get SMS updates at each stage, and every COD collection is matched against M-Pesa so your evening reconciliation takes minutes, not hours.
This is delivery management software designed for local operations — not a global product with M-Pesa bolted on. It handles paybill and STK Push collections, works with Africa's Talking SMS, and gives your operations manager the visibility they have been asking for. Most courier companies are dispatching through the system within 48 hours of signing up.
Key features
Real-time dispatch board
Assign orders automatically by zone and rider availability, or drag-and-drop manually. No more WhatsApp dispatch groups.
GPS rider tracking
See every rider on a live map. Know who is where, which deliveries are late, and how routes actually ran.
M-Pesa COD reconciliation
Every cash-on-delivery collection is matched against rider remittances and M-Pesa records — end-of-day reconciliation in minutes.
Customer SMS notifications
Automatic order confirmations, out-for-delivery alerts, and proof-of-delivery messages via Africa's Talking.
Last mile delivery analytics
On-time rates, failed delivery reasons, rider performance, and revenue per zone — reports your management team can act on.
Client and merchant portals
Let e-commerce merchants book pickups, print waybills, and track their own parcels without calling your office.
Who it's for
- Courier and parcel companies with 10+ riders replacing WhatsApp dispatch and spreadsheet tracking
- E-commerce fulfillment operations handling 50+ deliveries a day with cash-on-delivery
- Logistics SMEs that need dispatch software with real M-Pesa integration, not a foreign add-on
- 3PL providers offering last mile delivery to online sellers across Nairobi and East Africa
Modular pricing in KES
Starter plans from KES 5,000/month, scoped to your team, integrations, and support level. Standard onboarding takes 48 hours.
See how pricing worksFrequently asked questions
How is this different from international courier software?
It is built for Kenyan operations from day one: M-Pesa STK Push and paybill collections, COD reconciliation against rider remittances, Africa's Talking SMS, and support from a Nairobi team you can reach on WhatsApp. International tools treat these as expensive add-ons, if they support them at all.
How long does it take to go live?
Standard onboarding is 48 hours — we set up your zones, riders, and pricing, then train your dispatch team. Larger migrations with historical data take one to two weeks.
Does it handle cash-on-delivery reconciliation?
Yes. Every COD order is tracked from dispatch to collection, and rider collections are reconciled against M-Pesa records automatically, so you know exactly what each rider owes at end of day.
Can my e-commerce clients track their own parcels?
Yes. Merchants get their own portal to book pickups and track deliveries, and end customers receive SMS updates with tracking links at every stage.
What does the courier management system cost?
Pricing is modular and quoted in KES, with starter plans from KES 5,000 per month depending on rider count and integrations. Request a quote and we will respond with a clear proposal.
Need something custom?
See it live
Book a free 30-minute demo tailored to your operation, or request a quote and we'll reply with scope, timeline, and investment.